Frequently Asked Questions

The Defence Online Services Domain (DOSD) is an online gateway for Defence employees and external authorised users requiring Defence services to access specific applications online.

All ADO (Australian Defence Organisation) Personnel will be given access to the PMKeyS Home Portal via the DOSD automatically if they have a registered personal email and mobile number in PMKeyS.

For users of other business services hosted in the DOSD (both ADO and non-ADO Personnel), access to DOSD is only granted to authorised users with a specific business reason to utilise this service. If you believe you have a legitimate need to access a service hosted within DOSD you will need to seek approval from the owner of that business service. The owner will be able to verify and setup your access. Once you have been given access, you will receive an email with your account details that you will use to log into the system.

Requests for technical support (including login issues) regarding business services hosted within the DOSD should be referred to the support team for that particular service.

Home Portal (PSS): 1800 DEFENCE (1800 333 362) or call 133 272 (DRN Service Desk) for login issues
DSM: dsvs.awareness@defence.gov.au

Other business service-specific support contact information can be found once users have logged into that particular service or on any correspondence regarding the business service.

ADO Personnel accessing PMKeyS Home Portal: Refer to Question 8.
For users of other businesses hosted in the DOSD: Contact Support - refer to Question 3.

In accordance with Defence policy, passwords for the DOSD will expire 100 days after creation. You will be prompted to change your password when your password has expired. The message: "In accordance with Defence policy, your DOSD password has expired." will prompt you to do so.

Business services which provide a temporary password on initial login - For security reasons, the initial login password provided at the time of creation of your user account will expire at first login and will have to be changed immediately.

Users should be aware that they can change their DOSD password at any time, as long as it is no more than once every 24 hours.

ADO Personnel accessing the PMKeyS Home Portal will be registered automatically in the system if they have a personal email and mobile number within PMKeyS, but the account will be inactive. This is a security measure.

Account activation requires the user to setup their secure password and secret questions and answers. You will not be able to login until your account has been activated. Those required to activate their account will receive an email with a unique activation link within it.

Authorised users wishing to access Defence business services other than PMKeyS Home Portal (e.g. ePack2) do not need to activate their account.

Activation links are only valid for 30 days. If you do not activate your account within this time, you will need to contact the ICT Help desk (Option 1) on 1800 DEFENCE (1800 333 362) and request a new activation email be issued to you.

ADO Personnel accessing the PMKeyS Home Portal need to activate their account to set up their secure password. Refer to the activation email for details.

Authorised users for applications other than PMKeyS Home Portal will be provided with a temporary password for initial login by the business service. Contact the business service-specific support helpdesk for further assistance (refer to your business service correspondence for details).

To retrieve your username, please use the Forgot username link on the login page. You will receive an email to the address your username is registered to. If you are receiving an error message when attempting to retrieve your username, and you are a confirmed PMKeyS Home Portal user, contact 1800 DEFENCE (1800 333 362) for assistance.

To reset your password, please use the Forgot password link on the login page. You will need to answer your Secret Questions. Please note that the password cannot be changed if your account is locked. If you have forgotten your Secret Questions or to unlock your account call 133 272 (ICT Service Desk).

Please note: Accounts are temporarily disabled when they have not been accessed for more than one month or after several failed login attempts. If you have not accessed your account for some time and are unable to login, follow the reset password process described above to re-enable your access.

PMKeyS Home Portal via DOSD uses a two-factor authentication method to ensure the security of user accounts. By having your mobile phone physically with you whenever you log in, the system can SMS a verification code to your mobile phone, to ensure that your account details have not been compromised.

For security reasons, you will not be able to log in if you are not able to receive an SMS on your phone. You will need to wait until you are at a Defence establishment to access any applications that you require, or contact: PMKeyS Helpdesk 1800 DEFENCE (1800 333 362) for further information.